TapSpinPlay Social Casino Privacy Policy
Scope of Privacy Policy
This Privacy Policy describes and governs the manner in which PLAY COMPANY RA LLC ("TapSpinPlay") collects, uses, shares, disclose and stores customer personal information through its website https://www.tapspinplay.com ("Our Website") and any related domains, subdomains, related parties websites, webpages, and third party websites or applications. This Privacy Policy applies to Our Website and all products and services offered through Our Website. Please read this Privacy Policy carefully before using Our Website.
This Privacy Policy explains how your personal information is collected, used and stored during and after your use of Our Website. We comply with all applicable privacy laws and regulations, including but not limited to the California Privacy Rights Act ("CPRA"), the Virginia Consumer Data Protection Act ("VCDPA"), and any other applicable privacy laws and privacy regulations.
Definitions
The following definitions apply to this Privacy Policy:
"Account" means your user account with us, which you sign up for at www.tapspinplay.com;
"Covered Information" means information which allows a specific person to be contacted either physically or online, including, without limitation, first and last name, address, email address, phone number, and an identifier which allows a specific person to be contacted either physically or online;
"Confidentiality Incident" means any access, use, loss or communication of a User's personal information, including any information relating to a User which can directly or indirectly allow them to be identified, which is not authorized by law, or any loss or other breach of the protection of such information;
"Event Tagging" means tags that allow us to monitor certain events completed through Our Website;
"Virtual Coins" means the in-game currency used to play Games;
"Marketing Pixels" means pieces of code that allow us to gather information about anyone who visits Our Website, including their engagement with our webpage;
"Mobile Device Identifiers" means the unique customer identifier on every mobile device which is used to distinguish a mobile device. This unique identifier can be used for the purposes of internet-based advertising;
"Participant" means a User who obtains TapSpinPlay, participates in games using Our Website;
"Service" means any of the services available through Our Website or mobile applications;
"Website" means Our Website at https://www.tapspinplay.com;
"User" means a person who uses the Service.
What We Collect
We collect information about you in a number of ways. For example, we collect directly identifiable information - information that you provide to us and it includes:
Your email address, physical mailing address, mobile phone number (and any other phone number(s) provided).
Personal information such as your first name, last name, age.
Account login details, including your unique username, unique password and any photos associated with your account.
Information sent as part of live chat, email, or any other method of customer support.
Information we obtain from a third-party (such as, Facebook, Google) regarding your connection to our services.
Your location information, including information provided by a device interacting with our platform.
Activity and device information about your use of our products or services, including which content you view/use, when and for how long you access our products or services, how often you use our services, how you heard about our services, the specific hardware model you are using, the device type you are using, other unique device identifiers, operating system, browser type and IP address;
Any documentation which we request to verify that you are eligible to have an account.
We may also collect information which does not directly identify you, as well as information about groups of customers which does not directly identify you, including, but not limited to, your patterns of use of the Website or the zip code/postal code associated with your device.
Your Representations
By providing your information to us, you represent that any information you provide is true and accurate. You acknowledge that your contact information, including but not limited to, your phone number and email address, are true and accurate. Further, you admit that you are the subscriber to any telephone number that you provide to us.
How We Collect Information
User information is collected in a number of ways, including when a User accesses our Service, registers an Account, answers a survey (including those sent from a related third-party), and in connection with any other service, feature or resource offered by us.
By providing your telephone number(s) to us, you agree to being contacted at the number provided to us. Ways in which you may be contacted include pre-recorded voice messages, autodialed calls, SMS messages and emails from or on behalf of us related to:
You may opt-out of these messages by contacting us at [email protected] or by using the unsubscribe feature in the message.
We may also collect information from Users through telephone, video or correspondence, including email, instant messaging, physical mail, SMS and/or social media platforms. Telephone and video calls with us may be recorded for the purposes of training, quality control and compliance. By partaking in any such call with us as described above, your express consent will be taken and you will be informed prior to your call being recorded.
We use a variety of technologies embedded in our Website or in our applications on third party sites and platforms including cookies, pixels, tags and application program interfaces ("API"). For example:
In order to enhance your user experience, we use industry standard identifiers, such as cookies or similar technologies. A cookie is a small text file saved locally on your computer or mobile device when you visit our Website. This small text file may include a unique identifier, making it possible to distinguish your device from another device.
Examples of similar identifying technologies that we may use are:
Marketing pixels;
Mobile device identifiers. We may, at times, share your Mobile device identifiers with advertisers; and
Event tagging.
Analytical tools may also be used to collect information, including when you visit our Website or use our applications or services on third party sites or platforms.
How We Use Your Information
We may use your information for the purposes set out in this Privacy Policy. Your information may also be accessed by other companies within our group of companies when acting on behalf of us as a data processor as outlined in this Privacy Policy.
We retain all customer information collected by means described in this Privacy Policy as long as required by this Privacy Policy or as long as is permitted by law. We may share your information collected with our group of companies or third-party companies providing a service to customers directly or indirectly through us. We may use and/or share your information with third parties, in accordance with applicable law, to offer the best possible experience for you or to offer additional services. Some reasons for which your information may be collected and used/shared are:
To provide services as requested by you, including the establishment and maintenance of your Account and routine security checks to ensure the security of your information.
To provide you with the best customer service experience possible. Information provided and/or collected from you will help us in responding to any customer service requests. Feedback provided by you may be used to improve our products and services.
Aggregated information may be used to best understand our users in order to deliver the most tailored user experience possible.
To contact you about our services, we may contact you by email, live chat, telephone, SMS, physical mail or social media in order to manage promotions and competitions that you elect to enter.
In sending you important notices regarding matters such as purchases you have made or changes to any of our policies.
In complying with all our legal and/or regulatory obligations, we may use the information we collect to ensure compliance with the Documentation and our regulatory obligations.
Your Rights Over Your Information
By law, you have a number of rights concerning the information about you that we collect and store securely.
You have the right to access personal information about you that we securely store, the right to object to the processing of your personal information and the right to withdraw any consent given through this Privacy Policy.
How We Protect Your Information
Keeping your personal information secure is our top priority. Through the use of physical, electronic and operational protocols we are able to protect your personal information. We use industry-standard practices for data collection, data storage, and data processing to protect your information against unauthorized access, manipulation, disclosure or destruction. We regularly review our security protocols and make sure that they meet industry-standards. However, no data transmission or storage system is 100 percent secure from unauthorized access or use.
How Long Will Do We Keep Your Information
We may retain your information as long as we require in order to fulfill the practices outlined in this Privacy Policy, in accordance with our commercial needs, or as permitted by law.
In the event that you or we close your Account, we may retain your Account information in order to resolve any further disputes or provide clarifications in regards to your Account or as long as permitted by law. If you request your Personal Information to be permanently deleted or erased, we will require your written authorization to do so. Notwithstanding the foregoing, we may be required by law to maintain some or all of your Personal Information for audit purposes.
Sharing Your Information
We may share your information within our group of companies or with a third party who will provide services to you for us. We may also share your information with other third parties in order to stay compliant with our legal obligations. We will only share the minimum amount of your information required to fulfil these purposes.
We may also share your personal information in connection with the sale, merger, acquisition (or similar transaction) of the company to a third party and/or the transfer of substantially all of the assets of the company to a third party.
Information for Specific Groups located in the United States
Our Services are restricted to individuals who have attained the age of majority in their jurisdictions. Accordingly, we will never knowingly collect or maintain information from minors. If you believe that a minor may have provided us with personal information and you would like for us to delete that information, please contact us.
Changes To This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in the law and changes to our customer data handling practices and internal policies. We will notify you of any material. Notice for any material change (or changes) to this Privacy Policy may be made by posting of such change (or changes) to Our Website or by other means in accordance with the applicable laws.
Any changes to the Privacy Policy will become effective when the updated Privacy Policy is posted on our Website.
Users are responsible for staying up to date on the changes to our Privacy Policy posted on our Website. We recommend checking this page regularly for updates.
Contacting Us
If you have questions regarding this privacy policy, how we use or handle your personal information, please contact our privacy team at [email protected]